NJTSuperKing 7 months ago • 100%
Unfortunately, I've done all of this. It was several months of back and forth with Keychron and DHL. Each of them refused to take responsibility and told me I needed to work with the other.
I've been told maybe 15 times that Keychron would connect me with a supervisor for further assistance. Weeks go by of me asking for an update, the finally respond saying they can't help. Now they simply won't respond to me.
Like I mentioned, Cheswick on the subreddit banned me because he said I was being a "Karen" and "trying to scam keychron". Not only that but he threatened to use his connections at Keychron to make sure they won't help me. It kind of seems like that is what happened.
I've been trying to return a keyboard for a while now but Keychron support has stopped responding to me. I'm hoping maybe someone here has an in with Keychron and can help. The keyboard showed up with no shrink wrap and the DHL bag it was shipped in had been opened and resealed with packing tape. I'm just trying to send the thing back but cannot get any form of legitimate support. I had also tried to get help on the Keychron Subreddit but Cheswick banned me because they did not agree with my reason for wanting to return the keyboard. I'm not here to cause issues, just looking for help. I would very much appreciate any assistance, if that is at all possible.